Store Terms of Sale

These Terms of Sale apply to everything bought in the MatchUp shop, together with our Terms of Use and Privacy Policy. The seller is:

• MatchUp
• Website: matchupsport.co.za
• Email: [email protected]

• All prices are in South African rand and include VAT where it applies.
• Delivery is charged separately and shown at checkout before you pay. Delivery to an arena may be free where it applies; checkout shows whether it is before you pay. Some products must be delivered by courier and cannot be sent to an arena.
• You can pay by card or by EFT. An EFT order is held for you until the payment reflects in our account; please use your order number as the reference.
• A sale price applies only for the period shown. If a price is clearly wrong because of a mistake, we will contact you and you may cancel for a full refund.

Your order is an offer to buy. We accept it when we confirm payment. If an item turns out to be unavailable after you have paid, we will tell you and refund you in full for that item.

Some items, such as custom stickers or personalised kit, are made or ordered for you after you buy. The product page says so and gives an estimated lead time.

• We deliver within South Africa by courier (The Courier Guy), to your door or to a pickup locker. Some products can also be delivered to an arena, where it is offered; others can only go by courier.
• Items in stock are dispatched once payment is confirmed; made-to-order items follow the lead time on the product page. Delivery times quoted by the courier are estimates.
• Please check your parcel when it arrives and tell us promptly if anything is damaged or missing.

Under section 44 of the Electronic Communications and Transactions Act, you may cancel an online purchase without giving a reason and without penalty within 7 days of receiving the goods.

• Tell us at [email protected] with your order number within the 7 days.
• Return the goods unused and in their original packaging. The only cost to you is the direct cost of sending them back.
• We refund what you paid within 30 days of your cancellation.
• This right does not apply to goods made to your specifications or clearly personalised (for example custom stickers or printed kit), as section 42 of the Act allows.

Every item comes with the warranty the Consumer Protection Act gives you: it must be of good quality, work as it should and be free of defects for 6 months from delivery. If it is not, you may return it within those 6 months and choose a repair, a replacement or a refund. Our product pages show where a manufacturer or supplier gives a longer warranty, and that longer period then applies to that item.

The warranty does not cover normal wear and tear, damage from misuse or accidents, or items used other than as intended. Sports equipment such as bats and balls wears with use; a crack from normal play after the warranty period is not a defect.

To claim, contact us at [email protected] with your order number and a description or photo of the problem. We will arrange the return and cover its cost if the claim is valid.

Some products are brought into the shop by arenas or clubs, and part of the price may go to them or to the MatchUp Charity Fund. You are still buying from us, and these terms and your rights stay the same.

We use your order details only to process, deliver and support your order and as our Privacy Policy describes. We share your name, phone number and delivery address with the courier so they can deliver.

If something goes wrong, contact us first at [email protected] and we will do our best to put it right. These terms are governed by South African law and do not limit any right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act.