Privacy Policy

MatchUp ("MatchUp", "we") is the responsible party for the personal information processed through matchupsport.co.za and the MatchUp app, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA).

Our Information Officer can be reached at [email protected] for any question or request about your personal information.

• Account details: your name, email address, password (stored only in scrambled form), mobile number, location, gender and date of birth.
• Sport details: the teams, clubs and arenas you belong to, your roles, the matches you play, umpire or score, and the statistics and rankings that come from them.
• Pictures and video: the profile picture you upload, and video of matches at arenas that stream on MatchUp.
• Shop details: your orders, delivery address and phone number, and payment records. Card payments are handled by our payment provider; we never see or store your full card number.
• Messages you send us, such as enquiries and applications.
• Technical details: the cookies that keep you signed in and remember your cart, and basic server logs (such as IP address and pages requested) kept for security.

Many players are under 18. We only process a child's personal information with the consent of a parent or guardian, which is given when the parent or guardian creates or approves the account, or by the arena or club that registers the child with that consent. A parent or guardian can ask to see, correct or delete their child's information at any time.

• to create and run your account and sign you in securely;
• to run competitions: fixtures, live scoring, scorecards, results, league tables and rankings;
• to let the arenas, clubs and teams you belong to manage their players and matches;
• to take, deliver and support shop orders and subscriptions;
• to send you the account emails the service needs, and the match notifications you have chosen;
• to keep MatchUp secure, prevent fraud and meet our legal obligations.

We rely on your consent, on the need to perform our agreement with you, on our legitimate interest in running sporting competitions, and on legal obligations, as POPIA allows.

Results are part of sport. Your name, approved profile picture, teams, match scores, statistics and rankings appear on public scorecards, league tables and player pages, and may appear in live and recorded match video. Your email address, phone number, date of birth and address are never shown publicly.

We do not sell your personal information. We share it only with:

• the arenas, clubs, teams and officials you are part of, so they can run their competitions;
• our service providers, who process it only on our instructions: hosting, email delivery, The Courier Guy for deliveries, our payment provider for card payments, and Twilio for WhatsApp messages;
• authorities, where the law requires us to.

Some providers, such as Twilio, process information outside South Africa. We only use providers bound by data protection laws or agreements that give protection comparable to POPIA.

Email notifications and WhatsApp notifications each have their own switch in your profile. We only send match notifications and scorecards on a channel you have switched on, and you can switch either off at any time, in your profile or by asking us. We will not send you direct marketing without your consent, and every marketing message tells you how to stop it.

We keep your account information for as long as you have an account. Order and payment records are kept for at least five years, as tax law requires. Match results and statistics form part of a competition's permanent record; if you close your account we remove your contact details and can show your name only as it appears on those records, or remove it on request where that does not falsify a result.

We protect your information with appropriate technical and organisational measures, including encrypted connections, scrambled passwords, optional two-factor sign-in and access limited to the people who need it. If we believe your information has been accessed without authorisation, we will tell you and the Information Regulator as POPIA requires.

Under POPIA you have the right to:

• ask what personal information we hold about you, and for a copy of it;
• ask us to correct or delete information that is wrong, out of date or that we are no longer allowed to keep;
• object to us processing your information, and withdraw a consent you gave;
• refuse direct marketing;
• complain to the Information Regulator.

Send any request to [email protected]. We may need to confirm who you are before acting on it, and we will reply within a reasonable time, normally 30 days.

The Information Regulator (South Africa): www.inforegulator.org.za, [email protected].

MatchUp uses only the cookies it needs to work: one keeps you signed in, one remembers your shop cart, and admins have one for previewing roles. We do not use advertising or tracking cookies.

We may update this policy. When a change matters, we will ask you to accept the new version the next time you use MatchUp.

• MatchUp
• Website: matchupsport.co.za
• Email: [email protected]